Frequently Asked Questions: RW900 Rower

UPDATED, September 1, 2021

A great way to get a full-body workout, effective aerobic exercise, low-impact workout, and a high calorie-burning session is to exercise on a rower machine. And to make your rower workout count even more to your benefit is to work out on the NordicTrack RW900 Rower.

Unlike other rower machines, the RW900 challenges you on and off of your rower with its adjustable 22” Smart HD Touchscreen––giving you the opportunity to take full advantage of your purchase with multiple features and keep you engaged in every workout. Why not explore during a strength-training workout, then take your workout off your rower for a static stretching session. The RW900 Rower will completely change the way you look at fitness!

See why Kraig Becker from Digital Trends® is calling the RW900 a “high-tech wonder” in his personal RW900 review.

To dig into the RW900 Rower features a little deeper, we have compiled a list of our customer’s most frequently asked questions, so you can get familiar with this advanced rower machine even more.

RW900 Rower Features

Q: How big is the RW900 Rower?

A: The RW900 Rower is 86.5″ L x 22.0″ W x 50.4″ H.

Q: What is the user’s weight capacity of the rower?

A: The user’s weight capacity is 250 lbs.

Q: Does this rower fold?

A: Yes! Fold up your rower after your workout and maximize storage space with the SpaceSaver® design.

Q: Does this rower move?

A: Yes! The rower folds and has front-mounted transport wheels for movement.

Q: Tell me about iFIT®.

A: iFIT is a training technology that is interactive and enabled on most NordicTrack equipment––designed to benefit each user with workout and health guidance. iFIT is like having a personal trainer in your home every single day, on and off of your equipment. iFIT gives you access to daily fitness classes led by world-renowned personal trainers, Google Maps™ street view so you can map out your own trail, an expansive workout library, personalized nutrition guidance, HD workout videos from all over the world, sleep analysis, data tracking, and much more!

Be a part of an interactive fitness program where you can train with an Olympic gold medalist––an opportunity that you may never experience anywhere else.

Sign up for your iFIT 30-Day Trial* and check out the iFIT Becoming A Rower Series in the beautiful Caribbean island of Martinique with iFIT Trainer, Alex Gregory.

NordicTrack Payment And Financing

Q: What payment options do you offer?

A: You can purchase your RW900 Rower in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms.

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Q: What is NordicTrack’s current shipping option?

A: Due to the great uncertainty of COVID-19* restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.

Q: How long does shipping take?

A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.

For more information, you can refer to:

NordicTrack Delivery Restrictions During COVID-19

NordicTrack Machine Order Status Update

Setting Up

Q: How hard is set-up?

A: The RW900 Rower has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to follow your equipment’s user manual for proper set-up instructions.

For further explanation, you can also refer to the app, BILT, which provides you with 3D step-by-step instructions for machine assembly, installation, set-up, repair, and maintenance.

Download the BILT app:

NordicTrack Warranty

Q: What is the warranty?

A: Buy confidently! The RW900 Rower has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.

For Warranty Terms and Conditions, see here.

NordicTrack Returns

Q: What if I want to return the machine?

A: You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.

Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.