Frequently Asked Questions: Commercial X22i| NordicTrack Blog

UPDATED, September 13, 2021

Are you someone that experiences joint pain? Well, rather than quitting exercise altogether, try a calorie-burning workout with the Commercial X22i Treadmill. This multifunctional piece of exercise equipment can help give you the great workout that you seek while being friendly to your joints.

While you may already be enticed with the Commercial X22i Treadmill because it’s amazing features, you may have other questions regarding set-up, shipping, and discounts. So, to answer your questions before you even need to ask, we have compiled a list of our customers most frequently asked questions to put your mind at ease.

Commercial X22i Features

Q: How big is the treadmill?

A: The dimensions of the NordicTrack X22i are 70.2” L x 39.6” W x 71.6” H.

Q: What is the user weight capacity of the Commercial X22i Treadmill?

A: The X22i user weight capacity is up to 300 lbs.

Q: Tell me about iFIT®.

A: iFIT is a virtual training technology that is interactive and enabled on most NordicTrack equipment––designed to benefit each user with workout and health guidance. iFIT is like having a personal trainer in your home every single day, on and off of your equipment––giving you access to a variety of exercise classes within studio settings and exotic destinations led by world-renowned iFIT personal trainers, Google Maps® street view, an expansive workout library, personalized nutrition, sleep analysis, data tracking, and much more!

Try iFIT for 30 Days*

NordicTrack Payment And Financing

Q: What payment options do you offer?

A: You can purchase your X22i Treadmill in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms.

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Q: What is NordicTrack’s current shipping option?

A: Due to the great uncertainty of COVID-19* restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.

Q: How long does shipping take?

A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.

For more information, you can refer to:

NordicTrack Delivery Restrictions During COVID-19

NordicTrack Machine Order Status Update

Setting Up

Q: How hard is set-up?

A: The X22i has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to abide by your equipment’s user manual for proper set-up instructions.

For further explanation, you can also refer to the BILT app, which provides you with 3D step-by-step instructions for machine assembly, installation, set-up, repair, and maintenance.

Download the BILT app:

NordicTrack Warranty

Q: What is the warranty?

A: The Commercial X22i Treadmill has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.

For Warranty Terms and Conditions, see here.

NordicTrack Returns

Q: What if I don’t like the machine?

A: You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.

Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.